Notifications

Grid Getter sends notifications when important things happen — an automation fires, a DemandGuard event occurs, your data export is ready, or your battery drops low. You control exactly which notifications you receive and how.

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Notification channels

Grid Getter supports three notification channels:

Channel	How it works
Push notifications	Delivered to your phone or tablet via the Grid Getter mobile app
Email	Sent to your account email address
In-app	Visible in the notification bell (🔔) in the top navigation bar

In-app notifications are always on. Push and email can be configured per your preference.

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Managing notification settings

Go to Settings → Notifications to configure your preferences.

Device management

If you use Grid Getter on multiple devices, you’ll see each registered device listed. You can:

• Enable or disable push notifications per device
• Use Save to All Devices to apply the same settings across all your devices

Notification types

You can toggle individual notification categories on or off:

Notification Preferences

• App alerts — general in-app alerts
• Automation executed — when an automation runs
• DemandGuard events — when DemandGuard switches modes during a demand period
• Energy changes — when your energy source switches

Battery Notifications

• Battery Threshold Alerts — when Battery Threshold automation starts or completes a charge cycle
• Battery Percentage Alerts — when your battery reaches specific charge percentages you configure (e.g., drops to 20% or charges to 90%)
• Battery Anomaly Alerts — when your battery charge deviates significantly from your historical patterns (Premium)

System Health

• Powerwall Offline Alerts — when your Powerwall stops sending live data to Tesla, with a follow-up once it’s back online

Premium Battery Threshold Alerts and Battery Anomaly Alerts require a Premium subscription.

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In-app notification center

The bell icon (🔔) in the top navigation bar shows your recent notifications. A red badge appears when you have unread notifications.

Click the bell to open the notification panel, which shows:

• The notification message
• The time it was received
• A link to the relevant page in the app (e.g., “View Automation Log”)

Notifications are marked as read when you view them.

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Push notification setup

To receive push notifications, you need to:

1. Install the Grid Getter app on your mobile device (iOS or Android)
2. Grant notification permissions when prompted
3. Make sure your device appears in Settings → Notifications

Tip

If your device doesn’t appear in Settings → Notifications, try logging out of the app and logging back in. This re-registers your push token.

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When push alerts stop working

If Grid Getter can’t deliver a push notification to your device — because your device token expired, you switched phones, or the app hasn’t been opened in a while — it removes the stale token and sends you an email.

The email subject is “Push alerts need attention.” It means Grid Getter tried to notify you but couldn’t reach your device. Opening the Grid Getter app re-registers it automatically. No settings need to change.

Tip

Just launch the app. Push notifications re-register in the background as soon as Grid Getter sees your device again.

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When your Powerwall goes offline

Sometimes your Powerwall stops sending live data to Tesla — usually when the gateway loses its internet connection after a router restart, a Wi-Fi password change, or a brief outage from your provider. The system can still look online in the Tesla app while it’s quietly stopped reporting. When that happens, Grid Getter pauses your automations (it won’t act on missing data) and lets you know.

You get the alert by push, in the app, and by email. To avoid false alarms from brief blips, it doesn’t fire on every hiccup:

• If an automation is at risk — one is in its active window, or a queued action is scheduled within the next 30 minutes — Grid Getter notifies you right away.
• If nothing urgent is happening — it waits for three consecutive failed connection checks (roughly 15 minutes) before notifying. Shorter outages are ignored.

If the Powerwall stays offline, Grid Getter follows up so it doesn’t slip your mind: daily for the first few days, then weekly until the connection comes back.

Getting back online

You don’t have to do anything to resume monitoring. Grid Getter keeps re-checking on its own — every 6 hours at first, stretching out to once a day the longer the system stays offline. The moment Tesla starts sending data again, your automations (DemandGuard and Battery Protection included) switch back on automatically and you get a “back online” notification.

In a hurry? Once your gateway is back on the internet, open the Live Dashboard and tap Verify now to reconnect immediately instead of waiting for the next scheduled check.

Tip

The fix is almost always on the Tesla side, not in Grid Getter. Open the Tesla app, tap your energy system, and reconnect the gateway’s Wi-Fi. The offline email walks you through it step by step.

You can turn these alerts off under Powerwall Offline Alerts in Settings → Notifications.

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Troubleshooting notifications

Not receiving push notifications?

• Check your device’s notification permissions for Grid Getter
• Make sure push notifications are enabled in Settings → Notifications for your device
• Try toggling them off and back on, then saving

Not receiving emails?

• Check your spam/junk folder
• Make sure your email address is correct in Settings → Profile
• Add support@gridgetter.com to your contacts or allowlist

Too many notifications?

• Disable specific notification types you don’t need in Settings → Notifications
• If DemandGuard is running and triggering too frequently, consider adjusting your target demand threshold