Data & Privacy

What data Grid Getter stores

Grid Getter collects and stores the following data when you use the service:

Data type	Why we store it
Name, email, phone	Your account identity and notifications
Timezone	Scheduling automations correctly
Tesla OAuth token	Accessing your energy system on your behalf
Energy telemetry (power readings)	Historical charts, DemandGuard decisions, automation logs
Automation configurations	Your saved automation rules
Subscription status	Determining which features you have access to
Notification preferences	Sending you the right alerts
Push notification tokens	Delivering push notifications to your devices
Action logs	Audit trail of what your automations have done
Site location (lat/long)	Fetching local weather data
Weather snapshots	Dashboard conditions and forecasts (auto-expires after 3 days)

We don’t store your Tesla account password, payment card numbers (Stripe handles payments), or any data from Tesla vehicles.

Analytics and crash reporting

Grid Getter collects two kinds of diagnostic data: reports about things that break, and records of which features people actually use. Both are on by default, and each has its own switch.

Setting	What it collects
Crash and error reports	The error itself, where it happened in the code, your app version and your device type. Sent only when something goes wrong.
Product analytics	Which features get used and how people move through the app, plus a recording of your session so we can see where the interface confuses people.

What handles it

Product analytics run on PostHog. Crash reporting on the iOS and Android apps runs on Firebase Crashlytics; on the web, PostHog catches errors as well.

Every event carries which platform it came from and which Grid Getter environment you were on. Once you sign in, events also carry your Grid Getter account ID. That’s the same identifier our support logs use, and it’s what lets us trace a problem you’ve reported back to what the system was doing at the time. Signed out, events are anonymous and no profile gets created for you.

What a session recording can and can’t see

Everything you type is masked before the recording leaves your browser. We see that you filled in a field; we don’t see what you put in it. Card numbers never enter the picture at all, because payment details are typed into a frame Stripe controls and a recording can’t reach inside it.

What a recording does show is your own account as it appeared on screen — the pages you moved through and the figures on them. It’s the view you were already looking at, minus anything you typed.

Turning them off

On the web:

Go to Settings → Data
Find the Privacy section
Switch off Crash and error reports, Product analytics, or both

On iPhone, the same two switches live under Settings → Privacy. On Android, open the drawer (☰) and go to Settings → Privacy.

On the web, both switches take effect the moment you flip them — no reload. In the mobile apps, analytics stops immediately and crash reporting stops from the next launch. Either way the setting is remembered, so once it’s off it stays off until you turn it back on.

Two things that might look odd

Opening the Energy Plan editor from inside the iOS or Android app loads a Grid Getter web page in a built-in browser. That page deliberately reports nothing of its own — the app around it is already doing the reporting, and counting both would turn one person into two.

If an ad blocker or privacy extension blocks PostHog, nothing breaks. Grid Getter carries on exactly as normal and the events simply never arrive.

Turning both switches off has no effect on how Grid Getter works. Your automations, DemandGuard and notifications all behave the same.

Exporting your data

You can download a full export of your Grid Getter data at any time — automations, energy history, action logs, and billing records — in CSV or JSON format.

Go to Settings → Data
Click Request Data Export
Wait for the export to process — you’ll receive an email and an in-app notification when it’s ready (usually within a few minutes)
Click the download link in your notification or on the Settings → Data page
Your download is available for 30 days

Deleting your account

Deleting your account permanently removes your account data from Grid Getter’s systems — your profile, energy history, automations, action logs, billing records, and Tesla connection. This action cannot be undone.

Go to Settings → Account
Click Delete Account
Read the warning about what will be deleted
Type delete in the confirmation field
Click Confirm Delete

After deletion:

Your account and all associated data are removed
Any active subscription is cancelled
Your Tesla OAuth token is revoked
You’ll be logged out immediately

One category of data outlives the account: product analytics events (which features were used, and any session recordings). These help us understand why people leave, and they age out on their own schedule — recordings within 30 days, events within a year. They carry an internal account ID rather than your name or email, and once your account is deleted that ID no longer maps to anything. If you’d like them gone sooner, email support@gridgetter.com with the subject line Data Request and we’ll remove them.

If you’re in the European Union, you have the right to request access to, correction of, or erasure of your personal data. Email support@gridgetter.com with the subject line Data Request and we’ll respond within 30 days.

Data retention

Data type	Retention period
Energy telemetry	Until account deletion
Action logs	Until account deletion
Deleted account data	Removed within 30 days of deletion (except analytics, below)
Weather snapshots	3 days (auto-expires), or immediately on location change/removal
Backup systems	Up to 90 days after account deletion
Product analytics events	1 year, including after account deletion (removed sooner on request)
Session recordings	30 days, including after account deletion
Crash reports	90 days

Questions?

Email support@gridgetter.com for any privacy-related questions.