Email Support
Send us a message at support@gridgetter.com.
Include your account email, a description of the issue, and any error messages you see. We typically respond within one business day.
Contact Support
We’re here to help. Here are the best ways to reach us.
Before you reach out
Section titled “Before you reach out”Most issues are covered in the docs — try these first:
- FAQ — answers to the most common questions
- Troubleshooting — step-by-step fixes for the most frequent problems
- Search — use the search bar at the top of this page to find anything specific
Contact options
Section titled “Contact options”In-App Feedback
Use the feedback button inside Grid Getter to send a message directly from the app. This automatically includes helpful context like your account ID and current state — which speeds up troubleshooting.
To find it: open the app, go to Settings → Account, and look for the feedback option.
What to include in your message
Section titled “What to include in your message”The more context you give us, the faster we can help:
- Your account email — so we can find your account
- What you were trying to do — e.g., “I was creating a DemandGuard automation”
- What happened instead — the exact behavior or error message you saw
- When it happened — approximate date and time (include your timezone)
- Your Tesla site name — if the issue is related to a specific site
- Screenshot or screen recording — if you can capture the problem, that’s a huge help
Billing questions
Section titled “Billing questions”For subscription changes, refunds, or billing disputes, email support@gridgetter.com with your account email in the subject line. We process billing requests within 2 business days.
If you subscribed through the App Store (iOS) or Google Play (Android), refunds must be requested through Apple or Google directly — we don’t have access to those transactions.
Known issues
Section titled “Known issues”We post updates about ongoing incidents and outages on our status page. If Grid Getter is down or behaving unexpectedly for everyone, check there first before contacting support.
Response times
Section titled “Response times”| Priority | Example | Response time |
|---|---|---|
| Urgent | App completely inaccessible | Same day |
| High | Automations not firing | Next business day |
| Normal | Feature questions, how-to | 1–2 business days |
| Low | Feature requests, feedback | We read everything, but can’t guarantee a reply |