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Grid Getter Docs

Managing Your Subscription

Viewing your current plan

Section titled “Viewing your current plan”

Go to Settings → Billing to see:

  • Your current subscription tier (Free, Premium, DemandGuard)
  • Your billing period (monthly or yearly)
  • Your next renewal date and amount
  • Your payment method

Upgrading

Section titled “Upgrading”

  1. Go to Settings → Billing or the Subscription page

  2. Choose the tier you want to upgrade to

  3. Select Monthly or Yearly billing

  4. Click Select Plan

  5. Complete checkout via Stripe

  6. Your new features are available immediately after payment

New subscriptions include a 7-day free trial — you won’t be charged until the trial ends.

Downgrading

Section titled “Downgrading”

  1. Go to Settings → Billing

  2. Click Manage Subscription to open the Stripe billing portal

  3. Select a lower tier

  4. Confirm the downgrade

When you downgrade:

  • You retain access to your current tier until the end of your billing period
  • After that, access reverts to the lower tier
  • Automations that require the higher tier are deactivated (not deleted — they’ll reactivate if you upgrade again)

Cancelling

Section titled “Cancelling”

  1. Go to Settings → Billing

  2. Click Manage Subscription

  3. In the Stripe portal, select Cancel subscription

  4. Choose whether to cancel immediately or at the end of the current period

Cancel at period end (recommended): You keep access to paid features until your current billing period ends. No refund, but you get full value for what you’ve paid.

Cancel immediately: Access to paid features ends right away. Partial refunds depend on your billing period — Stripe handles this according to their policy.

After cancellation, your account stays active on the Free plan. Your data, automations, and settings are preserved.

Managing through the App Store or Google Play

Section titled “Managing through the App Store or Google Play”

If you subscribed through the iOS App Store or Google Play, you must manage your subscription through Apple or Google — not through Grid Getter.

iOS (App Store):

  1. Open Settings on your iPhone/iPad
  2. Tap your name at the top
  3. Tap Subscriptions
  4. Find Grid Getter and tap it to manage

Android (Google Play):

  1. Open the Google Play Store app
  2. Tap your profile icon
  3. Go to Payments & subscriptions → Subscriptions
  4. Find Grid Getter and tap Manage

Payment issues

Section titled “Payment issues”

If a payment fails:

  1. You’ll receive an email notification
  2. Stripe automatically retries the charge over several days
  3. Go to Settings → Billing → Manage Subscription to update your payment method

Access is maintained during the retry period. If the payment ultimately fails, your subscription is paused and access reverts to Free.

Refunds

Section titled “Refunds”

Refund requests are handled case-by-case. Email support@gridgetter.com with your account email and a brief explanation. We process refund requests within 2 business days.

App Store and Google Play purchases must be refunded through Apple or Google — we don’t have access to those transactions.

Receipts and invoices

Section titled “Receipts and invoices”

Stripe automatically emails a receipt after each successful payment. You can also download invoices from the Stripe billing portal (Settings → Billing → Manage Subscription).