Data & Privacy

What data Grid Getter stores

Grid Getter collects and stores the following data when you use the service:

Data type	Why we store it
Name, email, phone	Your account identity and notifications
Timezone	Scheduling automations correctly
Tesla OAuth token	Accessing your energy system on your behalf
Energy telemetry (power readings)	Historical charts, DemandGuard decisions, automation logs
Automation configurations	Your saved automation rules
Subscription status	Determining which features you have access to
Notification preferences	Sending you the right alerts
Push notification tokens	Delivering push notifications to your devices
Action logs	Audit trail of what your automations have done

We don’t store your Tesla account password, payment card numbers (Stripe handles payments), or any data from Tesla vehicles.

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Exporting your data

You can download a full export of your Grid Getter data at any time — automations, energy history, action logs, and billing records — in CSV or JSON format.

1. Go to Settings → Data
2. Click Request Data Export
3. Wait for the export to process — you’ll receive an email and an in-app notification when it’s ready (usually within a few minutes)
4. Click the download link in your notification or on the Settings → Data page
5. Your download is available for 30 days

Note

Data export is a Premium feature. Free plan users can contact support@gridgetter.com to request their data.

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Deleting your account

Deleting your account permanently removes all your data from Grid Getter’s systems. This action cannot be undone.

Caution

Before deleting your account, cancel any active subscriptions and download your data export if you want a record of your energy history.

1. Go to Settings → Account
2. Click Delete Account
3. Read the warning about what will be deleted
4. Type delete in the confirmation field
5. Click Confirm Delete

After deletion:

• Your account and all associated data are removed
• Any active subscription is cancelled
• Your Tesla OAuth token is revoked
• You’ll be logged out immediately

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GDPR and data requests

If you’re in the European Union, you have the right to request access to, correction of, or erasure of your personal data. Email support@gridgetter.com with the subject line Data Request and we’ll respond within 30 days.

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Data retention

Data type	Retention period
Energy telemetry	Until account deletion
Action logs	Until account deletion
Deleted account data	Removed within 30 days of deletion
Backup systems	Up to 90 days after account deletion

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Questions?

Email support@gridgetter.com for any privacy-related questions.